Terms of Use & Conditions

Welcome to Ferro Desserts House Ltd! Before using our food delivery and private event services, please read these Terms of Use & Conditions carefully.

Food Delivery Service

a. Orders: Our food delivery service is available through our website or third-party delivery platforms Uber Eats and Deliveroo. By placing an order, you agree to pay for the food, delivery fee, and any applicable taxes.

b. Delivery Time: We will make every effort to deliver your food within the estimated time provided. However, delivery times are subject to change based on traffic, weather conditions, and other factors beyond our control.

c. Cancellation: You may cancel your order through Deliveroo or the Uber Eats app before the restaurant begins preparing food. If the restaurant started preparing food, customers will not be able to cancel their order.

d. Food Quality: We take pride in providing high-quality food and will make every effort to ensure that your food is fresh and delicious. If you have any concerns about the quality of your food, please contact us immediately.

Private Hire Services

a. Reservation: To reserve our restaurant for private hire, please contact us directly. A deposit may be required to confirm your reservation

b. Payment: Payment is due in full at the time of the event. We accept cash, credit card, or bank transfer.

c. Cancellation: If you need to cancel your reservation, please do so at least 48 hours in advance. If you cancel less than 48 hours before the scheduled event, your deposit will not be refunded.

d. Food & Beverage: We will work with you to create a customized menu for your event. All food and beverage orders must be confirmed at least 72 hours in advance.

General Terms

a. Changes to Terms: We may modify these Terms of Use & Conditions at any time. By continuing to use our services after any changes, you accept the modified terms.

b. Intellectual Property: All content on our website, including text, images, and logos, is protected by copyright and may not be used without our express written consent.

c. Liability: We are liable for any damages or losses that result from the use of our food delivery or private event services, including but not limited to, food poisoning, property damage, or personal injury.

d. Governing Law: These Terms of Use & Conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

By using the food delivery or private event services provided by Ferro Desserts House Ltd, you agree to these Terms of Use & Conditions. If you have any questions or concerns, please contact us directly. Thank you for choosing Ferro Desserts House Ltd